On Friday, January 14th, 2011, I called Fujitsu Technical Support in the United State of America. Here is my story:
I bought a Fujitsu T4310 laptop from Fujitsu, and the standby and hibernation features never worked, so I went to Fujitsu's website and downloaded a BIOS upgrade.
The upgrade only made things worse, in fact now my laptop won't even shutdown at all! Whenever I run my operating system, whether it is windows or linux and I shutdown, the computer turns off and then immediately turns back on after 3 seconds, I am then able to shut down my computer by entering "Diagnostic Mode" and pressing "N".
So I call Fujitsu, and they tell me that warranty does not cover this because "Nobody at Fujitsu told me to upgrade my BIOS". I then tell them, can't you just send me the BIOS downgrade file? And they told me that my motherboard is now corrupted and it will cost 500$ to replace it.
I told them NO WAY!
So if you are thinking of buying Fujitsu, remember my horror story, and now it may take Ubuntu 3 seconds to shutdown, I still have to wait an extra 10 seconds because Fujitsu sucks.
Not happy with them at all, I told them it is false advertising for them to sell me a laptop with a "Standby" and "Hibernate" feature aka ACPI functions and that I will report them as false advertising.
Here is my Service Request number: 23009357
I am having my own horror story with their customer service. I still think their products are top-notch, especially given that they (along with Panasonic) are one of the last companies to still build their computers in Japan and not some Foxconn dungeon in China.
ReplyDeleteI called for service on a laptop and specifically said I can't be called by their "level 2" representative after a certain time because I will be at work. I get the call 2 days later than they said it would come, and it was while I was working. I get several calls from the asshole over the next couple of days because he doesn't have all of his sh*t in order, so he is wasting my time in addition to calling me at all the worst times. He gives me phone and service request numbers that sometimes don't work, emails to their support email addresses always bounce back and it takes them forever to mention that my computer does not meet the requirements for them to give me a shipping label and that I will have to ship it myself. Not that I resent having to pay for the shipping, but I am royally pissed about being given the runaround like that. I could have just shipped the thing out and been done with it sooner.
Hopefully I will get it fixed soon. My current Fujitsu Support SR number is 24002123, but who knows what reason they will think of to not have to do their jobs.
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