So, I go back to the Fujitsu Website, and I look at the readme file for the BIOS update which I ran on my T4310 Fujitsu Tablet. It says Verbatim in their README file that it fixes the conditiion where the system was not shutting down correctly from Standby or Hibernation, and it specifically references my Laptop model number of T4310.
Thanks FUJITSU!
I used to like your products, but after I convinced my brother to buy one of your laptops and he kept getting weird shutdown errors, he decided to go with HP, and I don't think my father wants to buy another Fujitsu either, especially after hearing my nightmare story, not to mention the thousands of other people all over the internet that have the same problem.
Oh, by the way, go to youtube and you will find videos of many people with this same problem:
http://www.youtube.com/watch?v=UxORjFDGuIg
http://forum.ts.fujitsu.com/forum/viewtopic.php?f=95&t=42203
Fujitsu does not care! So vote with your wallets...
Friday, January 14, 2011
Do Not Buy Fujitsu Laptops or Tablets!
On Friday, January 14th, 2011, I called Fujitsu Technical Support in the United State of America. Here is my story:
I bought a Fujitsu T4310 laptop from Fujitsu, and the standby and hibernation features never worked, so I went to Fujitsu's website and downloaded a BIOS upgrade.
The upgrade only made things worse, in fact now my laptop won't even shutdown at all! Whenever I run my operating system, whether it is windows or linux and I shutdown, the computer turns off and then immediately turns back on after 3 seconds, I am then able to shut down my computer by entering "Diagnostic Mode" and pressing "N".
So I call Fujitsu, and they tell me that warranty does not cover this because "Nobody at Fujitsu told me to upgrade my BIOS". I then tell them, can't you just send me the BIOS downgrade file? And they told me that my motherboard is now corrupted and it will cost 500$ to replace it.
I told them NO WAY!
So if you are thinking of buying Fujitsu, remember my horror story, and now it may take Ubuntu 3 seconds to shutdown, I still have to wait an extra 10 seconds because Fujitsu sucks.
Not happy with them at all, I told them it is false advertising for them to sell me a laptop with a "Standby" and "Hibernate" feature aka ACPI functions and that I will report them as false advertising.
Here is my Service Request number: 23009357
I bought a Fujitsu T4310 laptop from Fujitsu, and the standby and hibernation features never worked, so I went to Fujitsu's website and downloaded a BIOS upgrade.
The upgrade only made things worse, in fact now my laptop won't even shutdown at all! Whenever I run my operating system, whether it is windows or linux and I shutdown, the computer turns off and then immediately turns back on after 3 seconds, I am then able to shut down my computer by entering "Diagnostic Mode" and pressing "N".
So I call Fujitsu, and they tell me that warranty does not cover this because "Nobody at Fujitsu told me to upgrade my BIOS". I then tell them, can't you just send me the BIOS downgrade file? And they told me that my motherboard is now corrupted and it will cost 500$ to replace it.
I told them NO WAY!
So if you are thinking of buying Fujitsu, remember my horror story, and now it may take Ubuntu 3 seconds to shutdown, I still have to wait an extra 10 seconds because Fujitsu sucks.
Not happy with them at all, I told them it is false advertising for them to sell me a laptop with a "Standby" and "Hibernate" feature aka ACPI functions and that I will report them as false advertising.
Here is my Service Request number: 23009357
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